About Department

VISION

The vision of the Department of Civil Registration and Census (DCRC) is delivering civil registration and census related services of the highest standard and quality to the citizen of Bhutan.

MISSION

  • To develop and maintain accurate database on all citizens and Special Residence Permit (SRP) holders.
  • To enhance and simplify the citizenship identity cards, SRP and other nationality documents issuance system.
  • To improve and deliver customer care services through the optimal use of information, communication and technology.
  • To maintain and generate complete demographic data through an automated system

VALUES

In order to promote professionalism and customer care services, the Department has identified the following as core values:

      Honesty and Integrity

    • The officials should demonstrate highest integrity, honesty and discipline while discharging the services.

Customer Care Services

    • The DCRC should be prepared to respond to the needs of the general public by providing high quality, prompt and reliable services. A people friendly approach should be promoted.

Team Work

    • The DCRC should promote cohesive and affirmative inter-personal relationship amongst the officials and be responsive to the needs of the clients.

Promote Professionalism

  • The DCRC should place qualified and competent officials in all the Dzongkhags to manage the Bhutan Civil Registration System.